Frequently Asked Questions
Everything you need to know about OneMat
Yes. OneMat includes a supportive cushioning layer beneath the natural grass surface to reduce pressure on knees and joints while maintaining a grounded feel.
Yes. The structured base helps prevent slipping on tile, wood, and laminate flooring.
Because it is real woven rush grass. The scent is natural and softens over time.
Yes. Igusa grass is traditionally used in long-lasting tatami flooring. Combined with the cushioned backing, OneMat is designed for years of use with proper care.
Roll or fold with the natural surface facing outward and store in a dry area.
Shipping Policy
Order Fulfillment
Please allow 1–3 business days for processing.
Delivery Time
| Destination | Service | Est. Time |
|---|---|---|
| USA & Canada | Standard | 5–10 Days |
| International | Global Shipping | 7–21 Days |
Return Policy
To initiate a return or an exchange, please contact us first by email at support@onemat.world.
Damages and Product Issues
Please check your item(s) upon receipt and contact us immediately if the item arrived defective, damaged, or wrong.
Return Conditions
To qualify, item(s) must be returned within 14 days. Must be unused, unopened, and in original packaging. Please allow 5 business days for processing.
Exchange Policy
Fees may apply for exchanges due to incorrect sizes. Once accepted, a replacement will be shipped at no additional cost.
Refund Policy
Damages & Issues
Please check your items upon receipt and contact us immediately if the item arrived defective, damaged, or wrong.
Return Policy
- Return within 14 days
- Unused & unopened
- Original packaging required
Exchange Policy
Fees may apply for incorrect sizes. Replacements will be shipped at no additional cost if accepted.
